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Bulldog Broadband
Description: Download speeds of up to 8 meg.
Upload speeds of up to 500 kbps.
FREE USB modem.
FREE McAfee Internet Security Suite for a year (worth £36).
FREE anti-spam and anti-virus protection on Bulldog email.
FREE access to Bulldog email, webspace and online storage through the Bulldog Lounge.
FREE online photo storage and 20 free prints for new members.
Reviews (18):
 BULLDOG = BULLSH*T
Reviewer: George London UK 08-19-2006
I have been overcharged more than £100 since I joined bulldog
in jan 31st 06 (hidden charges & surcharges, bills are not clear)
Semed cheap at first, but bills escalated without warning.
They even charged me TWICE when purchasing a modem (1st time on my telephone order, paying with a switch card)
2nd time they added the same amount on my NEXT BILL!!!
When i tried to sort this out the customer service was NON-EXISTENT, have been waiting a month to resolve this issue & still not clear signs Im gonna get my money back.
DO NOT SIGN TO THIS COMPANY YOU WILL REGRET IT!
Theyll give you a cornoary
Reviewer: Anonymous 07-04-2006
My last communication with Bulldog:
This will be my last communication with you as I can no longer take the stress of dealing with Bulldog. I would be happy if one person could deal with the numerous departments this includes. I believe it is your responsibility, NOT MINE.
1 My Go Active (Inactive more like) package was due to go live on 08/02. Due to unexplained faults I was left without a phone for approximately 10 days. I got so stressed out by my multiple calls to you and you were so frustrating to deal with that I almost gave up.
2 I requested compensation and have been told I shall receive a £4 credit. £4 for 10 days without a phone is absolutely derisory and you should be ashamed of yourselves. I have just received my bill. You've managed to include all of your charges but apparently it was too late to include my credit. How convenient. How customer focused.
3) I have just been told I could claim compensation by one of your operatives. I asked for that in the first place not a
They seem cheap but oh no
Reviewer: Hove 04-26-2006
Since leaving BT to go to Bulldog I have lost all phone and internet service. Their customer service is very poor, and each time you call you are told different excuses.
I cannot recommend Bulldog broadband internet after my experiences with them.
 As advertised: Working phone line & Broadband speed up to 4.2 Megabytes!
Reviewer: nooruddin01 04-26-2006
My Activation Date with Bulldog Broadband was 8th February 2006. And I must admit the transfer was as smooth as possible. Initially, I found it difficult connecting to the internet. Then I followed the troubleshooter portion of the very helpful CD guide. I turned off the PC & turned it on after a short while then I tried to login but this time it would not accept my password (I was very pleased to see that it allowed me access in all the other internet checks). I kept on typing my username & password. Suddenly, I noticed that I had missed out a letter in my username. So I corrected it & I was in! 1st I achieved a speed of 960kbs then 4Mb & finally 4.1Mbs.
Currently I'm very happy with it!
 Customer service is good but could be better
Reviewer: Mrellis1181 04-26-2006
After reading all the reviews on this site and despite all the bad comments I proceeded with my order and connected to Bulldog Broadband 8Mb. From the day I ordered they kept me completely up to date with what was happening, not only by telephone but by e-mail and TEXT message too which is fantastic. They never missed a deadline and haven't let me down in any way what so ever. Once I got my phone line working and got connected I was flying, SUPER fast broadband. My only problem is with the free usb modem they supply (speedtouch 330). Whilst this is a fantastic option for non-ethernet users and light users, if you plan on downloading a lot or playing online games i would definitely opt for an ethernet modem/router combo.... since I bought one my speeds have more than doubled, when I first got connected (usb) I would only get about 370Kbps download, now I get 750-850Kbps and sometimes peaking at 900Kbps. It has NEVER dropped the connection and I have NEVER had any problems getting connected even at busy times. I live just under 2Km from my exchange, the further away you are the slower your connection. My advice to those people having problems with the speedtouch 330, I wouldn't blame the modem. Whilst they are not the fastest modems in the world they are reliable. I would look into possible problems with your computer as this is quite often where the problems lay, a friend of mine had connection problems with the speedtouch 330, we downloaded the latest drivers for his motherboard and got rid of all the spyware he had and he's never had a problem since.
Over all, a great reliable and fast connection!!!!! Good service...I recommend it.
 My line switched over at about 11am. Since then, incoming calls don't ring, and when I try and do anything it says "Please dial 150 to activate". Of course, when I dial 150, it says "Please dial 150 to activate".
Reviewer: digitaltoast 04-26-2006
My line switched over at about 11am. Since then, incoming calls don't ring, and when I try and do anything it says "Please dial 150 to activate". Of course, when I dial 150, it says "Please dial 150 to activate".
I spent just under £5 calling Bulldog customer services (no ring back, no response to email) today. With my last £1 of credit I phoned again, but this time the woman said "that's right sir, it will come on sometime before midnight". She then said, "this is something we tell all customers when they sign up - it can take until midnight on the day of transfer".
She didn't believe me when I said they told me it would only take 20 minutes. In fact, I found the welcome email and it says 30 minutes.
"TRANSFERRING YOUR PHONE LINE TO BULLDOG
In order to provide you with super fast broadband and phone, we will be
transferring your phone line to a new Bulldog phone line. Whilst we
transfer it across, there will be a period of up to two hours, but more typically 30 minutes, when your phone line will not be operational."
I've been over 24 hours without a phone line now - not very good if there's an emergency. Plus, I work from home two days a week, this is part of my business. The phone doesn't ring this end (callers hear ring), no 1571 to take the call. So far, I am very unimpressed...
The connection reliablility is quite good!
Reviewer: mrfenfen 04-26-2006
Where do I start,The customer service people I dealt with were terrible, I have been a customer for over 2 year,I tried to upgrade last November, and am still waiting in Feb. When I called to complain they told me that I should close my account and then transfered my call to this department with out asking me.
I have sent them over 12 Emails none have been replied, the only decent thing is that the call centre is in the UK and it's a free call number. Everything else is terrible dont touch them with a barge-pole.
Bulldog Broadband started out as a great provider but have now turned into a disaster I would rather be with Tiscali and that is saying something. Do yourself a favour and don't go near Bulldog.
Lack of customer support.
Reviewer: mabush 04-26-2006
I ordered Bulldog phone and broadband on 28/1/2006, and after reading all the adverse reviews I emailed to cancel my order on the 28/1 - under the 7 day right to cancel option which you have under most contracts. I have their acknowledgement that they have received my email. On 30/1 they took the £1 connection charge off my credit card, and on the 31/1 I had an email confirming that they would be attending the premises on the 6/2 to make my connection. Despite several telephone calls to them today, during which I was alternately told that the system was down and the next call cut off mid sentence, I managed to get someones name and he agreed to cancel the order for me. I have his name and the time of call so that if, as they say, they record their calls, that's great. If not, well they do not have my bank details and I intend cancelling that particular credit card in the next few days. When/if they do turn up on the 6/2, they certainly will not gain entry, and as I have saved all the emails together with their acknowledgement of receipt, I can prove beyond doubt that the order was cancelled.
Everything... customer service, connection, literature, advertising, the cost is just £9.75 a month for 1Mb.
Reviewer: TopDog 04-26-2006
Bulldog broadband is brilliant, simply brilliant, and also BRITISH!!
Customer Service don't know what other departments do.
Reviewer: Bullcr*p 04-26-2006
I waited 6 weeks for the Bulldog Broadband internet service to be 'activated'. After 5 weeks I got a date and was told that a BT guy will come to 'install the line'. In the email regarding the date, they said to call if that date was inappropriate - I did, and they said another date would be sent to me. In the meantime, I was calling regarding the free modem I was supposed to be getting. Some reps were saying that it had been ordered, others said that they had just ordered it for me, and others were even saying that I must pay for it as it isn't free. I then spoke with the sales guy I ordered from who said he would sort it out, but didn't.
Back to the BT guy - After cancelling the first date, I was expecting a fresh date. I never got it, and lo and behold, a BT guy knocks at my door at 7am on the ORIGINAL date - as it stated in the email they sent "a BT engineer will call between the hours of 8am and 5pm" - I am out of the house at 7:30pm, thus the original cancellation. So, as the line was now set up, I was back on the phone to Bulldog regarding the modem I was still waiting for. After speaking with roughly 15 different people, I had had enough and decided to cancel. I then got a call from a rep saying my line was now active... I was fuming! I didn't have a modem, and I had just cancelled due to their incompetent customer service, and then I get a call with some overly happy person telling me that my line is now ready to use. I put the phone down...
I got home that day to find a confirmation email saying my modem was on its way. And it was; it arrived the next day. I was still determined to cancel my service and wanted my BT phone service back - guess what! I couldn't have that back because Bulldog were using the line, and they had put a 30 day notice period for my cancellation - despite the fact that I didn't want the service activated, and I have not been able to use it. I decided to give the service a try and set the modem up - not the easiest thing to do when all the information for installation is NOT included in the letters they sent - especially the email information/settings; They were totally the wrong outgoing and SMTP server names.
When it was all set up and I was online, I was pleasantly surprised to see that I was getting a 6MB connection, although I was not so happy that it took the Speedtouch USB modem about 5 minutes before the ADSL green light was steady and OK to Dial, so I decided to order a NetGear mains powered modem from them. Big mistake!! After 2 weeks I called them to ask where it was, and they said that I needed to call to make payment for it before it would be sent, despite the fact that I was told when ordering it that the amount would be direct debited from my bank account. I cancelled the order there and then.
The 6MB didn't last long. After 2 days it went down to 3.5MB maximum. It was steady like that until about a week ago when I was finding it increasingly harder to connect, and I was getting repeated error messages - 680, 619 were the most common ones, but added to that were 691 (not accepting user-name and password) and 629. I called Technical Support who instantly blamed the micro filter. I knew it wouldn't be that, but I gave them the benefit of the doubt and bought a new one with my own money. I was right, and it didn't make a blind bit of difference. I called again and they said they would send me a returns envelope to replace the modem. I am now stuck with a 400KB/s connection that takes about 30 minutes to get a steady green ADSL light. I am awaiting a returns envelope that will probably never arrive. I will cancel my service again, and sever ALL ties with them, and hope that they do not mess me about with billing like they have so many other things.
 Customer Service and organisation is bad.
Reviewer: Delighted99 04-26-2006
I have seen so many reviews regarding Bulldog Broadband. Here's my short but sweet advice...
If you have a deadline for your installation which is important, forget Bulldog.
If you are flexible, the service does work well once installed, and it has proved to be very robust too.
Everything is brilliant
Reviewer: jrawly 04-13-2006
I have absolutly no issue with Bulldog Broadband from the day I signed up. That was 3 years ago. I was quite surprised when they featured on Watchdog, and even more surprised with the letter sent out to all customers.
I would recommend Bulldog in a heartbeat and do regularly when the opportunity arises
I signed up with Bulldog and after reading the numerous poor reviews and being given some advice by friends, decided to cancel my order.
Reviewer: cannoballsimp 04-13-2006
I signed up with Bulldog and after reading the numerous poor reviews and being given some advice by friends, decided to cancel my order. This was done within the 7 day cooling off period and boy am I glad I did. They ignored any e-mails I sent them and when I phoned they sent me from one depatrment to the next - not transferred me, apparently their phone systems don't allow for that - what a joke! so you have to keep phoning back so then go back to the end of the endless queue. Even when I eventually managed to cancel my order they tried to tie me in to a twelve month contract - I only signed up for a six month contract to begin with - and had cancelled withion 7 days. Do not under any circumstances have anything to do with these fools.
Theoretically fast and cheap, I wouldn't know, they never hooked me up.
Reviewer: KX36 04-13-2006
I signed up for the Bulldog Pro@ctive service in September, my status is still something along the lines of "checking your phone line, this may take up to 1 day". That's 7 months and counting.
There is a delay because I don't have a BT phone number, as I get my phone through the cable company (ntl).
I've phoned up numerous times, one time the person on the other end of the phone didn't beleive me they had buisiness packages, had never heard of "Pro@ctive" and kept trying to tell me I meant "inter@ctive". They also all have Indian accents, so I don't know if their call centre is in India, they told me it was just 1 Indian guy in their UK callcentre.
Since then I've just been using my NTL connection, which has gone from 3Mbps to 10Mbps, and it's cable, so that's a constant speed, not a burst speed like ADSL, and is more than Bulldog's 8Mbps The only good thing is that since they're never going to hook me up, I don't have to bother doing anything to go back to my old ISP.
I know 3 or 4 people in similar situations, one had no internet for 6 months while he was between ISPs.
Avoid Bulldog at all costs, they have NO customer service and they don't know what they're doing. I would definitely NOT recommend them
Non existent customer service
Reviewer: syphan 04-13-2006
Do not touch Bulldog Broadband , no customer service. When I moved home and ended my contract with them they just continued to charge my bank account, didnt disconnect the phone service as instructed. Eventually i had to ask bank to cancel direct debit as bulldog did not shut account, Even though they said they did. Constantly been shunted from one department to another. There staff know little about the services they provide. There own forum has more complaints then i ever seen on any broadband service provider. AS I SAID STAY CLEAR OF THEM.
customer services , poor line , quoted 6mb only have 1mb
Reviewer: nikki365 04-13-2006
Bulldog Broadband - Nasty click on phone, we rang them they said yes we have a engineer looking at it will take about 48 hours, well five days later i still have a bad click, i also asked why we havent got 6mb like said on a previous phone call, but they are saying they have no record of that phone call and no record of the engineer to fix our line. Well i thought i've had enough of this, i want to cancel as i thought i had 7 days, but now they now tell me this 7 day cancellation is from the time you order the product. So now we are hooked lined and sinked, how on earth are we supposed to be satisfied with a product if we cant test it first!
They Seem Ok
Reviewer: jonathan184 04-13-2006
Overall, I have found Bulldog to be a great Broadband provider. I only get 3.2Mb, but I am a long way from the exchange. The connection is solid -RTT=1ms for US-Apache, QOS=99% :)
Customer service is poor
Reviewer: tharris 04-13-2006
I subscribe to a 2Mb Bulldog broadband internet connection, and I'm regularly receiving less than a 512kb connection. Tech support told me tough luck basically. I'm apparently bound to the 12 month contract, even though they admit themselves they can only offer me a stable 1 Meg connection.
I have spoken to 10 different people today and each one has told me something different.
I was also told today that a new Sky digital receiver or new street lamp would affect my connection?? If anyone knows of any truth in this please explain it to me.
I recommend you find an ISP that cares what service they are giving their users.
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