ISPrankings.com - Atlantic Broadband

Description: $94 per month

Reviews (4):

Service is Bad
Reviewer: Anonymous 07-13-2007
Atlantic ISP is not a good ISP service to be using. It does not reach the speeds near of what they tell you and the support is slow. Stay Away from them.

Atlantin Brodband Isn't Working For Me
Reviewer: Anonymous 07-09-2007
I feel for the people above me because I have been having problems with my service on & off for a year now.
The first time I had problems it would only give me 256 up & 56 down for like a month when I'm supposed to be getting 3m down & 180 up..I would call & call & call & most of the time never talk to anyone.
& its funny cause I call the number & go through the service menu & choose

Worst ISP I ever had to deal with.
Reviewer: alspoov Miami Beach,Miami-Dade,FL 03-31-2007
Being a network engineer myself, I can usually relate to issues and problems, and understand that not all issues may be resolved immediately.

In this case, however, thorough care was taken to make sure the service that was fading in and out would not be fading back in.

3 appointments later, the company and their techs still cannot follow the simplest instructions when it comes to reading scheduling and contact information.
They systematically call the wrong number. And they don't understand that the system needs to be looked at at the time it's off. Not when it's convenient for the techs.

Maybe the work orders are written in a foreign language?

Once on-site, they disappear again without mention of when they would reappear. They leave connections and cables in disarray, for you to guess on what might hapen next.

Trying to get any help from the office staff on the phone appears useless, since no communication seems to trickle down to the actual techs. (are they even listening?)

Finally they make appointments without telling you about it. Nice idea, but it does not help since they need access to the premises.

In short, don't waste your time. Never mind the money.

hey are the only cable provider in the area so I
Reviewer: mmereos Miami Beach,Miami-Dade,FL 03-31-2007
I moved from Dallas, TX to Miami Beach, FL in June 2006, and was trying to order Comcast when I found out that I can only get Atlantic Broadband in my area for Cable modem service. Since I was used to Comcast and the great service and speed I was getting in Dallas I decided to get Cable Internet Service. Twenty four hours after they turned me on the service was down. The service then was fine but it gets very slow at times, and it goes down once in a while. In the 7 months that I've been here it has gone down about 5 times, which to me is poor service. I had Comcast for years and it almost never went down.

I have also called for strange problems and they blamed my computer settings: I was not able to get to weather.com for 4 days and finally after troubleshooting the problem myself found that I had to turn my MTU for my router down to 600 for me to get to the website, I called them to tell them there is a Black Hole Router somewhere and they told me not to mess with my MTU, I switched my modem out and still the same problem, on all my computers. Fortunately after a few hours of phone calls I got a hold of someone out of the Pennsylvania network center that knew what I was talking about and they said they would look into it but since I was the only one with the problem they could not give it priority. The problem has fixed itself but I have very little confidence in the service. The tech support guys here in Miami Beach are absolutely terrible, but at least the guys up in Pennsylvania seem to try.

I am realizing that if I'm the only one with a certain problem down here then very few people in my neighborhood or close area must be using Atlantic Broadband.

I'm waiting for other options to become available but for now I’m stuck with them.

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